Reference

Terms That Govern Your 23baji Account

These terms set out what you agree to when you open and use a 23baji account. Access and eligibility depend on your local law and the region you are in — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessWallet use coveredChanges notified in advanceContact us with questions
23baji Terms That Govern Your 23baji Account
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Account Verification

We verify your identity before processing withdrawals. This step protects your account from unauthorised access and keeps your bKash, Nagad, or Rocket wallet linked correctly.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data through support.

Cookie and Session Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update personal details, dispute a transaction, or request account closure, contact support via live chat or email. We aim to respond to formal account requests within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on 23baji. A support agent can walk you through any clause you have questions about or help you submit a formal terms query.

Email Support

Send a written query to our support address for a documented response. Useful when you need a record of the answer or are raising a formal concern about account terms.

Account Help Centre

Log in and visit the Help section for self-service answers on account rules, wallet limits, and what happens when terms are updated or disputed.

Common Questions About These Terms

These terms apply to anyone who opens or uses a 23baji account. Eligibility depends on your local law and the region you are accessing from — check that before you register.

We post the revised terms on this page with the new effective date. If you keep using your account after that date, you are accepting the updated version. We recommend checking this page periodically.

Yes. Funding your account through bKash, Nagad, or Rocket is covered by these terms. Each wallet transaction is subject to the same account rules as any other deposit or withdrawal method.

Contact support via live chat or email and ask for a data access request. We will verify your identity first, then provide the information we hold on your account within a reasonable period.

The local law takes precedence. That specific clause will not apply to you, but the rest of the terms remain in force. If you are unsure, seek independent legal advice for your situation.

Send a closure request through live chat or email support. We will confirm your identity, process any pending withdrawals to your linked wallet, and close the account once the balance is cleared.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.